Visitor
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1 Message
Verizon Final Bill
I switched phone carriers from Verizon to Xfinity Mobile about a month and a half ago. I was told by an Xfinity service representative that once I switch over to Xfinity Mobile, everything will be taken care of, including “all charges incurred during my time with Verizon”. After everything had been sorted out, I had tried to log back into my Verizon account to see if there was any last payments I had to make. Little did I know, that when I had switched to Xfinity Mobile, there would be no way for me to access my old Verizon carrier account. So therefore, I wasn’t able to see any remaining bills I had to pay with Verizon. After hearing that Xfinity Mobile uses Verizon’s cellular network data, I assumed that maybe, my incurred bills from Verizon will transfer to my Xfinity Mobile account. That was not the case. After paying my first billing cycle with Xfinity, I get an email from Verizon stating that, I still owe a “Final Bill” amount of $540.87. There was little to no explanation about how to get a reimbursement for any incurred bills I had while I was with Verizon. I feel like I got scammed.
Accepted Solution
XfinityRaf
Official Employee
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1.2K Messages
5 months ago
Hi there @user_dd8bkx, and thanks for taking the time to report this to us. If you could send our team a direct message with your full name and full address, we can further investigate.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_CT77
Visitor
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2 Messages
3 months ago
Did you get this resolved? I am dealing with the same thing. I have a bill from August but in the last month xfinity has [Edited: "Language"] everything up throughout the entire process and the bill is apparently supposed to be within 30 days (which won't be the case now). So frustrating!
(edited)
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Leasa
Visitor
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1 Message
11 days ago
You did, and you aren't the only one. Apparently the only way Xfinity will honor what their sales reps tell us is if we made sure it was in the customer agreement. I even have screen shots of the chat where they told me I would receive a gift card after activation to pay off my device. Trying to determine now what my next step should be because I can't go back to Verizon without paying them the $500 that I owed on my phone. I NEVER would have switched if they hadn't made that promise. Now I'm stuck with cell service that won't even work long enough to play an entire song and a bill from Verizon that I would have been making monthly payments on.
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