Visitor
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1 Message
Verification self
I just upgraded my mobile phone and plan. Got an email saying I have 72hours to verify with my drivers license or passport. I tried and it failed and won’t accept my drivers license because of the holographics. Need help fixing this issue asap please and thank you.
XfinityRichard
Official Employee
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2.3K Messages
1 month ago
Thank you, @user_8sxqad I'm sorry to hear that the system will not take your ID. You can reach out to our Xfinity Mobile Order Verification Team at 1-844-963-0011 and that team will be able to let you know what the next steps would be.-Richard
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