Visitor

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2 Messages

Saturday, October 4th, 2025

USPS may have lost trade in - next steps

My trade in might be lost. I’ve initiated a lost mail search with the USPS, but how do I make sure that I get my trade in credit if the USPS can’t find the phone? Assurant didn’t purchase insurance, so the package only has $100 of coverage (USPS Ground Advantage) - it’s a $700 phone. The package was scanned in by USPS, so I can show that it was shipped by me. 

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Official Employee

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2.3K Messages

22 hours ago

Good morning user_d0h1w1. How long ago was the lost package search setup? Normally that is a pretty quick process, and did the tracking information show delivered, or did the updates freeze at a certain leg of the delivery process?

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