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user_d0h1w1
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Saturday, October 4th, 2025 2:12 PM

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USPS may have lost trade in - next steps

My trade in might be lost. I’ve initiated a lost mail search with the USPS, but how do I make sure that I get my trade in credit if the USPS can’t find the phone? Assurant didn’t purchase insurance, so the package only has $100 of coverage (USPS Ground Advantage) - it’s a $700 phone. The package was scanned in by USPS, so I can show that it was shipped by me. 

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10 months ago

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XfinityTommy

Official Employee

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3K Messages

10 months ago

Good morning user_d0h1w1. How long ago was the lost package search setup? Normally that is a pretty quick process, and did the tracking information show delivered, or did the updates freeze at a certain leg of the delivery process?

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user_d0h1w1

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It was set up on 10/3/25. The last update was on 10/1 and it just shows that the package is enroute to the next destination. The first and last scan was on 9/27. 

10 months ago

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XfinityAmira

Official Employee

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4.9K Messages

Thanks for confirming user_d0h1w1! We would be more than happy to submit a ticket for you with our Xfinity Mobile department directly. To create this ticket for you, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

 

 

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10 months ago

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