Urgent Request for Resolution of Xfinity Mobile Account Access Issue

I am reaching out to express my dissatisfaction with the lack of resolution to an ongoing issue I have experienced with my Xfinity Mobile account. I have attempted to resolve this matter multiple times through your customer support channels and by visiting a physical Xfinity Mobile store, yet the issue remains unresolved.

To provide some context, I recently discontinued my Xfinity home internet service but retained my Xfinity Mobile account. Since the discontinuation of my home internet service, I have lost access to both my final home services bill and, more critically, the Xfinity Mobile portal. This has left me unable to access my monthly statements, verify charges, and manage my mobile account through the website or the mobile app.

In my most recent interaction with your customer support team, I was transferred between multiple agents, none of whom were able to resolve my issue beyond assisting me in resetting my password. Despite my repeated explanations that the problem persisted, I felt that the representative attempted multiple times to end the call prematurely without providing a satisfactory solution.

This ongoing issue has left me with no choice but to consider switching to another mobile carrier, as I am currently unable to manage the service for which I am paying. I am reaching out via the mobile forums in the hope that this matter will be given the attention it deserves, and a resolution can be reached.

Specifically, I request that my access to the Xfinity Mobile account portal and mobile app be restored immediately so that I can properly manage my account. I would also like to request access to my final home services bill and all relevant mobile account statements to verify the charges that have been applied to my account. 

Thank you for your attention to this matter. I look forward to a swift resolution.

@XfinityKrista I saw in another post that you may has assisted a customer with the exact same issue. Can either you or someone from the support escalation team assist with this?