Urgent Billing Issue

I have closed my xfinity plan however, I still got charged for the last two months and the bill was overpriced. I’d like to speak to a representative to resolve this issue and get a refund.

my email address is [Edited: "Personal Information"]. I’m currently traveling and unable to access text messages on my phone number.

Responses

XfinityBenjaminM

Official Employee

•

1.5K Messages

3 months ago

user_1tt1sp Hello! When you can, please send us a Direct Message with your full name and address. We'll be happy to look into this for you. Here are instructions on how to send us a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_1tt1sp

2 Messages

2 months ago

I have sent a direct message regarding the case above and still haven’t heard from your team. Please advise ASAP.

thanks for your help.

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Plan

user_1tt1sp

Urgent Billing Issue

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XfinityBenjaminM

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