Upgrading

I have been a customer( Platinum) for 8-10 year's. I have cable, Internet and mobile. I have another person in my account. A year ago we got Pixel 10's. Keep in mind, I have never missed a payment! I went to your retail store last Friday and wanted to upgrade, we both decided to opt for the less expensive Moto G Stylus. She, the other person got the phone free, in my case, you wanted me to pay the full price. Nobody can tell me I can't get the phone free, can't tell me when I can get the upgrade free. This is probably one reason you lose 200k customers every quarter. I am going to port out to another provider, and frankly since this is the way you treat long term customers, if there was a competitor in this market I would throw you all under the bus. Look me up, oh is [Edited: "Personal Information”]. Your retail people just want to add stuff to your account so they can get a commission. Somebody in your company could override computer decisions, especially for customers who shown you loyalty, but it's not a 2 way street 

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