Frequent Visitor
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14 Messages
Upgraded to new iPhone and now mobile app says "Activate" when it is working.
I Upgraded to new iPhone and now mobile app says "Activate" and when I click on activate it takes me to "View Active Lines" from there it takes me to my new iPhone but then it shows "Ready to set up" I click on that and it takes in a loop.
I have deleted the app, turned off the phone and back on installed the app and resigned in.. Same issue.
Everything looks fine on the website and it seems to be only on the app.
I have called support and went into the Xfinity store and they all said everything looks good on their end.
Anyone else have this issue? Is this a known issue? Can someone from support help me fix this?
XfinityRay
Official Employee
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4.3K Messages
4 hours ago
Hi, @Supernet9! Congratulations on getting the new iPhone! That's sweet! I am sorry to hear you are going in a loop when trying to activate if from the Xfinity app. This link shows how to activate your device, https://www.xfinity.com/support/articles/how-to-activate-phone-existing-line. There is a QR code that you can use to activate. Can you try that and let me know if that allows you through the process?
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