Update IMEI, Esim, SOS mode phone number

I have been trying to get my phone activated for quite sometime.  I have been hung up on not called back told we did it and nothing has been done.  I am getting calls from family saying people are calling them because they can't get ahold of me.  My phone is stuck in SOS mode.  I am looking online Xfinity mobile and it has the wrong imei number.  Several reps from Xfinity said they were going to fix this and no one has followed up with me at all to make sure it has been completed and my phone is currently working.  Now I find out that my phone number was changed, back on the 13 of September and I didn't request a number change at all.  I am frustrated to say the least.  I have contacted Apple Care and they said it is a network issue.  I am getting to the point where I just want to leave and go somewhere else.  I am also sharing a phone with my wife to get calls from family and friends.  I need something done, YESTERDAY!!!!!!!!!!!!!!!!!