Visitor
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1 Message
Up to zero device eligible for mobile payment plan
I am trying to upgrade my phone and finance it. My phone has been fully paid off for years. When I get to the page to finance it, I get the message that says “up to zero devices eligible for mobile payment plan”. I have good credit how do I get that removed?
XfinityJohnG
Official Employee
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3.2K Messages
4 hours ago
Thank you for reaching out here about that device upgrade request. I will be happy to check on that from here for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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