Unresolved Xfinity Mobile Billing Dispute – Request for Private Support

Hello Xfinity Support,

I have an existing billing dispute involving a promotional offer that was promised by an Xfinity representative but was not honored.

I have already contacted customer service three times, and a formal investigation ticket has been created.

I was promised an email response within 7–8 days, but I have not received any resolution after 11 days. I was then asked to wait another 10 days.

I would like to escalate my existing case and request a review of the original sales call.

Could an official Xfinity Support representative please assist me through Direct Message?

Thank you.