Unresolved Refund Issue for Returned iPhone and Inaccurate Billing

Dear Xfinity Mobile Customer Service,

I am writing to express my ongoing frustration with the unresolved refund issue I have been facing since December 2022. Despite numerous interactions with your customer service representatives, the problem remains unresolved. I have yet to receive the promised refund of $235.99 for the returned iPhone 14, which was returned within the 14-day policy and acknowledged by your company. 

I have been patient and cooperative, but the lack of resolution has left me with no choice but to consider seeking legal advice on this matter. I sincerely hope that we can resolve this issue without resorting to legal action, as I believe that it is in the best interest of both parties to settle this matter amicably.

I kindly request that you escalate this issue to the appropriate department and prioritize the processing of my refund.  I am prepared to show documentation substantiating the unresolved charges and receipt of successful return, however, in my more than 60 communications with Xfinity, I am confident that all the documentation is reflected on Xfinity's end is well.  If I do not receive a satisfactory response and resolution within the next [specific time frame, e.g., 7 business days], I will have no choice but to explore my legal options.

I appreciate your prompt attention to this matter and look forward to a swift and satisfactory resolution.

1. December 2022: Decided to switch mobile service providers from T-Mobile to Xfinity Mobile to join a family plan. Intended to keep my iPhone 14 plus and original phone number.
2. December 2022: Called Xfinity Mobile to initiate the transfer process, providing account and PIN information.
3. December 2022: Transferred phone and phone number to the new plan.
4. December 2022: Encountered difficulties recovering the original phone number.
5. January 2nd: Lost service on the iPhone 14 with T-Mobile as Xfinity had requested the phone number.
6. January 4th: Xfinity Mobile informed me that by 6 pm, my phone should be good to go, but the issue persisted.
7. January 6th: Advised to visit the nearest Xfinity store for assistance with eSIM installation and activation. Purchased a temporary Xfinity Mobile iPhone 14 to maintain service, with the understanding that a full refund would be provided if returned within 14 days.
8. Between January 6th and 18th: Checked with the in-store representative, contacted Xfinity Mobile service over 20 times, found that T-Mobile phones were not compatible with Xfinity. Decided to join a Verizon family plan with my T-Mobile phone and returned the Xfinity Mobile iPhone 14.
9. January 18th: Received an email confirming Xfinity Mobile's receipt of the returned phone (FedEx Tracking Number: 7965 5133 8079).
10. February 6th: Charged a monthly bill of $101.93.
11. February 14th: Contacted Xfinity Chat Support about the missing refund of $235.99. They said it would arrive within a few days.
12. March 8th: Called Xfinity, who opened a case upon confirming their warehouse received the phone. They promised a refund.
13. March 9th: Was charged by Xfinity for phone service bill for $38.74. Was refunded by Xfinity for $38.74.
14. Between March 8th and April 2nd: Spoke with Xfinity Mobile Support four more times regarding the missing refund, but it still wasn't received.
15. Unknown date: Contacted Xfinity Mobile to check the status of the $235.99 refund. Representative assured that the refund would be credited within 5-7 business days and advised visiting the Xfinity store if it didn't arrive.
16. April 2nd: Still no refund. Call representative said to expect the refund of $134.06 and $101 by April 8th.
17. April 10th: Still no refund. Xfinity rep claimed that refunds of $134.06 and $101.93 were already given on January 15th and January 4th, respectively.
18. April 29th: Filed complaint with FCC via their website and General Consumer Complaint via their website. Requested legal advice via email with a law group.