Unresolved issue, deactivated phone line, false promises, terrible customer service

An unauthorized purchase of an iPhone and an Apple Watch was made on my Xfinity Mobile account. I reported this to Xfinity right away. I was told to refuse the order, and they were listing it as fraud. They gave me a ticket number to follow up on. After a week, my mobile line was deactivated, a phone number I have had for 26 years. After a week of no service, I was finally given a "temporary" line, which I was billed for. I called Xfinity mobile multiple times over the past two months to discuss the issue, as well as visiting a few stores in person. I was told each time they were working on resolving the issue and I would be contacted, as well as compensated. It has now been two months with no resolution, my phone number is still not active, and no compensation. I still haven't received a follow-up from Xfinity Mobile about the issue. I was given MANY false promises.  This is absolutely disappointing. We are strongly considering changing services for mobile, internet, and cable.