Visitor
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4 Messages
Unresolved escalation with xfinity mobile customer service
How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfinity mobile on May 2 and May 15 to discuss my xfinity mobile billing issue, I was told by a different Xfinity agent that I was "not eligible" for the one free unlimited Xfinity mobile line. I would like to send a Direct Message to an Escalation Manager to resolve this issue.
XfinityAbby
Official Employee
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884 Messages
6 hours ago
Hello @user_9s0olk, thank you for reaching out on our community forum. I understand it is very important to ensure your billing is correct. Was the line at n o extra cost a brand-new phone line or was it an existing line that you already had with Xfinity?
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