New Poster
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3 Messages
unresolved bill for 2 months, chat and support are useless!!!!!!!!
My invoice has been a mess for two months. Amount on statement does not match app. I am being overbilled. Last month I had an 80 dollar credit. Now all of a sudden I owe two months at $71 per month. My statement 9/15 showed a credit of 18.65. Now I owe 2 months of 71 and credit disppeared.
I have spent hours on chat. Support is even worse. I was on the phone for two hours once and they hung up on me three times so I had to start over! Come on Xfinity you are making so much money. Get real customer support. No overseas. Here like it used to be. I want to make one easy phone call.
In the meantime, fix my bill. If I get an overdue bill from you at this point I am going to the feds and my attorney general. Serious.
XfinityMarshante
Official Employee
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563 Messages
16 hours ago
Hello @Jodzilla, thank you for taking the time to leave a post. I understand how frustrating billing discrepancies can be, especially when you're expecting one amount and end up being charged more. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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