1 Message

Thursday, September 21st, 2023 11:36 PM


Unlocking run around

I am now 72 hours with no cellular service because Xfinity with not unlock MY device.. not their device.. MINE. Everyone I speak to tells me 24-48 hours. It has beed 85+. I live by myself and have no cell service. What happens if I need to call the police.. or the fire department? It's completely illegal to keep this phone locked up when it is my device. How do I go about lodging a formal complaint? 

Official Employee


1.3K Messages

10 months ago

Hello, @user_f1b272. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.


Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

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