Unlocking my phone

Is anyone else inclined to sue. I’m sure if we put all of our cases together they couldn’t deny the wrong doing here. It’s been 4 days since I paid my phone off and I still have a locked phone. They told me the ticket is still processing. They keep telling me to call back tomorrow.

Responses

XfinityAlyssaA

Official Employee

•

1.7K Messages

1 year ago

Good evening @user_p13sw2, we're sorry to hear about the frustrating experience you are having trying to unlock your phone. We'd be happy to check on the status on the ticket, rest assured you've reached the right team to help. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

We look forward to working with you!

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user_p13sw2

Unlocking my phone

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