Hello @user_xkgfm6, and thanks for reaching out about you need to have a phone unlocked. Our Mobile team should be able to assist you with getting this done.
At this time we don't have any of our Mobile experts on this platform, but you can reach them with any of these methods:
tuffigirl
Contributor
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162 Messages
1 year ago
Then you need to call them... and it has to still be on your Xfinity plan or they can't do it.
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XfinityEricB
Official Employee
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1.5K Messages
1 year ago
Hello @user_xkgfm6, and thanks for reaching out about you need to have a phone unlocked. Our Mobile team should be able to assist you with getting this done.
At this time we don't have any of our Mobile experts on this platform, but you can reach them with any of these methods:
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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