Unlocked pixel 6 purchased from Google Store NOT compatible

Same thing here. It is very frustrating!!!

I'm learning this now! Calls and txt work, but not data!! Was this your case?

Odd that only data doesn't work.  I'm going to stop to an Xfinity store to get more info. I just moved the SIM card from my Pixel 3 to the brand new Pixel 6 today. Everything but data works.

After stopping to the Xfinity store, I've confirmed that this is a problem. Even though calls and text work, data doesn't. Apparently, there are just some phones that aren't supported as a bring your own device option. They can only be purchased through Xfinity.  I'm switching to visible phone service. Visible is pretty much like Xfinity and that it runs on the Verizon network as well. The plan is pretty much the same but a little bit cheaper.

Same here. They sell the [Edited: "Language"] phone. Why isn't the phone purchased elsewhere compatible?  Yes, we all know why.  Does Xfinity think I'm just going to turn around and buy one from them?  HA!    I guess they don't want me to add another line to my account.  Someone else will get my business.  Nice way to treat prospective customers....

Added note: I got on the xfinity chat support to find out the details and they said they needed the last four digits of my CC, my birth date, and my social security number.    When I said they didn't need my SSN, there was a long delay in response. I eventually gave up on waiting, figuring I was getting the run-around.  My personal info is not needed for them to explain their BYOD policy regarding Pixel phones bought elsewhere. 

Ditto! New phone from the Google Store NOT compatible! Sure wish I had read this before I ordered this phone.

I have the same problem.  Pixel 6 backordered from Xfinity, website says compatible with BYOD, then turns out its not the case.  Was going to switch to Xfinity when I got the phone, looks like I'll be staying with Verizon.

This is what I got out of higher level support from Xfinity as of Feb 15 2022.

Following Pixels are compatible with BYOD, which DOES NOT INCLUDE Pixel 6

Google Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 3 a, Pixel 3a XL, Pixel 4, Pixel 4 XL, Pixel 4a, Pixel 4a (5G), Pixel 5 (5G) 

Pixel 6 has been out since Nov, I hope they can add support soon to BYOD. I will need to use a different provider because my Unlocked Pixel 6 from Bestbuy can't be used for this.

I'm in the same boat. Bought Pixel 6 from Amazon and spent 20 minutes on chat with Xfinity before learning phone is incompatible.  They are out of stock on the Xfinity site, and they say they can't check local store stock.   I just plugged the IMEI into the T-Mobile compatibility checker. It's compatible, so goodbye Xfinity Mobile.

Opposite here, but with Iphone 11.  Bought directly from Apple, not carrier locked or anything.  3 months ago I checked and it said my phone was compatible.  They sent me a sim card and everything.  With holidays and everything I didn’t want to risk losing my number or anything so I waited.  Now today they say my phone is not compatible.

It is almost like they are trying to force people to buy their phones from them or something…

And I went into the store last week, they didn't have the Google 6 to sell.  I asked if I went and bought one and came back I could add it to my plan; and their employees at a local store said that YES, that would be fine.  Makes me wonder now that when the phone arrives, will they honor the help to add it to my plan.  Right now, I am only buying one Pixel 6; thank goodness I didn't order two of them in case Xfinity Mobile Employees change their mind and have some stupid rule: Pixel 6 only good if you buy from us as an Unlocked phone?

Funky.  I still don't know why they don't offer an e-sim option for people, but that is another thing that really needs to be reviewed.

Same issue today. Very frustrating.

Xfinity Mobile & The Inconsistency that is eSIM and the Pixel 6 and other Devices

Xfinity Mobile (Verizon, Google)– is full of it!

So (lol) I attempted to switch my device online, meaning switch  my IMEI and pair it with my unlocked device (Pixel 6).

So, I read you could just swap the SIM and it would register on the network, so I did.  I sign into my Xfinity Mobile and it states something like we recognize another device would you like to pair it to your account – I think – great it will update.

Well – no.

Who is running this company? Specifically, who created their website coding and their odd logic.

So, the primary landing page still has my old device tied to my account and at the bottom of the screen it shows “paired device”.

1. I input my physical SIM IMEI prior to getting the device unlocked – it stated “your device may work but make sure it is unlocked blasé blah. I unlock the device and about a week later I do the aforementioned.
2. I contact support to figure out how to get the other device OFF my account and just have the one with my SIM which is the Pixel 6.
3. The rep says the Pixel 6 isn’t compatible with their Network
   1. So, if a device is NOT COMPATIBLE with a network it should NOT WORK AT ALL! My device shows Xfinity Mobile and services work, why would you PAIR an incompatible device to my account?!
4. I put my physical IMEI in, it “Unfortunately, your phone isn’t compatible” [Edited: "Language"]! I put my eSIM IMEI and I get the “Your phone is compatible, but it may be locked to Your Carrier.” Xfinity Mobile does not use eSIM
5. XFINITY MOBILE SELLS THE GOOGLE PIXEL 6 ! !
6. XFINITY MOBILE SELLS THE GOOGLE PIXEL 6 ! ! !
7. The Xfinity Mobile rep stated: “Pixels bought from them would be compatible” [Edited: "Language"]!!! You can’t make this ***
8. My SIM card is no longer in my older device; therefore, it should not be reflected on my account ! What sense does it make to “pair” another “incompatible” device – this is ridiculous. You encourage unlocked devices, but you want someone to BUY from you, which is counter consumer, counter everything that is counter. Who’s in charge of this company?
9. Who is empowered to provide the customer a resolution and fix this ridiculous coding/programing/provisioning anti-consumer policy?!

Me too. Xfinity would rather [Edited: "Language"] themselves over, apparently. My new Pixel 6 bought at best buy a month ago is incompatible as well. It's silly, bring your own phone as long as you purchase it from Verizon, how stupid?

That makes many new phone lines Xfinity will lose out on and Verizon will gain.

For those having issues with pixel 6 BYO, can you please send me your IMEIs in a private message ?