Visitor
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4 Messages
Unlock
Why do you defraud clients with lies about unlocked phone. I did my due diligence weeks ago to have my phones unlovked. YOU LIED THEN! You still lie today! We are stranded in Portugal with no communication becaUse YOU ARE FRAUD! YOU SAID YESTERDAY THEY WERE UNLOCKED. Today another agent swore she unlock it and would be ready in 1.5 hours. IT STILL ISNT!!! WE PAID THESE! THEY BELONG TO ME NOR YOU!!!! FRAUD, FIX MY PHONES NOW!!!!
CCAnna
Problem Solver
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874 Messages
2 years ago
Oh no @user_0ec4cf , I am sorry to hear about your experience. I can't imagine the hardship this has put you in. Due to account security we have no access to Xfinity Mobile accounts here on social media. We ask that you reach out to them directly. The expert mobile team can be reached at 1-888-936-4968. They are available 24 hours/day, seven days/week.
I understand you might not be in a position to call, however, you can also reach out using this link https://www.xfinity.com/mobile/support. Scroll down to the bottom of the support page and click "Ask Xfinity". I have had a few wonderful experiences using the "chat" option. If you have any further questions or concerns, please don't hesitate to reach out us. Our team will be on standby.
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Jay1028
Visitor
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1 Message
2 years ago
Did you ever get your device unlocked?? im currently going through this.. tomorrow is the 2 week 14 day mark.
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