New Poster
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6 Messages
Unlock s8+ phone day 7
Can someone explain why it is taking seven days and counting for a phone to be unlocked?
Maybe be a process need to be in place.1. Make sure I have the IMEI number(an old number is not sufficient).
2.make sure all the Reps understand the process
3. Please stop making empty promises.
XfinityKrista
Official Employee
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1.2K Messages
1 year ago
Hello, thank you for taking the time to reach out on social media. I understand your concern with the phone, and I'd like the opportunity to check into that for you.
To get started will you please provide your name and the name of the account holder if different, and the full service address including city, state and zip code?
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XfinityKrista
Official Employee
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1.2K Messages
1 year ago
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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