Unlock phone

I have been trying to unlock my fully paid off phone for over a week. I have called you guys 5 times and each time the rep assures me it will be taken care of in 1-2 days. Please help me, this is unacceptable.

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user_46f5e7

Visitor

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2 Messages

3 years ago

xfinity keeps saying the phone is unlocked since it's a BYOD - I purchased it from xfinity and it is still locked

1

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CCDaryl

Problem Solver

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828 Messages

@user_46f5e7

I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

Text Message: 888-936-4968
Phone: 888-936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile

I no longer work for Comcast.

3 years ago

0

Plan

user_46f5e7

Unlock phone

user_46f5e7

CCDaryl

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