Visitor
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4 Messages
UNLOCK MY PHONE!!
GREEDY liars Xfinity will not unlock my phone. it's been days! i switched to a new cell phone company a week ago because xfinity led me to believe i could use wifi calling & texting. instead mobile data gets used up quickly then is gone weeks before cycle ends. i am home all day in the same room as the router (stinking router anyway works only half a day, internet goes out every stinking day). i just wanted to use wifi instead of data. after MONTHS of this, constantly calling them, constantly presenting to them my problem via their "live chat" they would not honor their original promise of letting me use wifi calling wifi texting........ i switched to a better, cheaper cell phone provider on 7/7. it's now 7/14 and xfinity still has not unlocked my phone. WHY DO THEY GET AWAY WITH THIS???!!!
XfinityBillie
Official Employee
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2.6K Messages
1 year ago
Hello @user_954d89 and thank you for taking the time to reach out to us here on our Xfinity Forums!
Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93. Have you already tried to reach out to our Xfinity Mobile representatives via all the options listed above?
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