Visitor
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1 Message
Unlock device
I need my phone unlocked... reached out to xfinity support through chat - get the same answer every time that a ticket has been created. Texted the number, no response. Been without service going on 8 days....as a mother with two small children this is completely unacceptable. My device is fully paid off, I want to keep my number...just unlock my phone!!
CCDanny
Recognized Contributor
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238 Messages
2 years ago
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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