Frequent Visitor
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17 Messages
Unethical billing charges!!! Credit owed to me or I am cancelling my service and going to Visible for $25
I have Xfinity internet and Xfinity Mobile. I called Xfinity advising that I am moving to a new service address. The transition of Xfinity internet was fine to my new address. I assumed Xfinity mobile would transfer as well. Well 3 days after I moved, I was advised my two mobile line wold be charged a $25 dollar fee because I did not have internet. When I called, I was advised my mobile address was not updated!! After the address was updated, I see I am charged $2.42 for each phone line. Please credit my account $4.84.
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XfinityPaula
Official Employee
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1.1K Messages
10 months ago
Hi @jizor2209 thank you for sharing the trouble you are having with the account move. I'm sorry that there was a hiccup with the mobile side updating. I would love to help out and make sure that the account is adjusted correctly. Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where a Xfinity Mobile expert is available 24/7?
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