jizor2209's profile

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17 Messages

Saturday, December 2nd, 2023

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Unethical billing charges!!! Credit owed to me or I am cancelling my service and going to Visible for $25

I have Xfinity internet and Xfinity Mobile.  I called Xfinity advising that I am moving to a new service address.  The transition of Xfinity internet was fine to my new address.  I assumed Xfinity mobile would transfer as well.  Well 3 days after I moved, I was advised my two mobile line wold be charged a $25 dollar fee because I did not have internet.  When I called, I was advised my mobile address was not updated!! After the address was updated, I see I am charged $2.42 for each phone line.  Please credit my account $4.84.

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