1 Message
Unauthorized Port...Help!
Trying to get Xfinity customer service to follow through on getting our numbers back from Verizon. Now 16 days, 4 case requests, and several days of being told they were requesting the port back from VZN, just to learn today they it has not been submitted...for the 4th time. I had two numbers ported fraudulently to VZN on 9/24. I was able to get one back on 10/3, but the other was not included in the request. I have now explained this nearly every day to Xfinity reps who do not understand, and with Tier 3 support who have not acted. I have been able to work directly with VZN porting department, and they have sat on 3 separate hour+ calls with Xfinity trying to resolve their inability to send a simple unauthorized port request form to return the number. SO FRUSTRATING. How can I speak to someone at Xfinity who is actually in a position to address the issue vs. being kept behind the "back office" curtain? VZN has been there to help, and I'm not a customer.
XfinityOrlandoM
Official Employee
•
1.5K Messages
2 months ago
@user_zb5cp7
Thanks for reaching out to us on our Xfinity forums page. I would not be happy if my number was ported out to another carrier when I didn't request it and being promised that it would be ported back and it's still not done.
Go ahead and send me a direct message so we can get this resolved for you
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