Unauthorized plan change due to system glitch — Fraud Department review in progress

My Xfinity Mobile plan was changed without my authorization due to a system/computer glitch on Xfinity’s end. The original backend ticket for this was closed without resolution, and the issue was then escalated to the Fraud Department.

I was told by a representative that the Fraud Department’s review would take approximately 5–7 business days.

I’m posting to request:

1. Confirmation of the ticket/case number currently open with the Fraud Department

2. Confirmation of the expected resolution timeline

3. Confirmation that once the review closes, my account will be fully reinstated to my original plan and pricing — not just “reviewed” — since the change was caused by an error on Xfinity’s side, not mine

I’d appreciate a written response, and if needed, I’ll follow up via Direct Message with my account details.

Thank you for your help in resolving this.