Visitor
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1 Message
Unauthorized mobile account and wrongfully sent to collections
I am writing to formally dispute an Xfinity Mobile account that was opened without my authorization.
While contacting Xfinity to update my internet service due to a move, the agent repeatedly attempted to enroll me in Xfinity Mobile. I clearly declined and stated I would think about it. Despite this, an account was created without my consent.
I never activated or used this service. I later discovered charges on my account, contacted customer service, and was assured the issue had been resolved. However, I have now received notice that this account has been sent to collections.
This is deeply concerning, as I did not authorize this account and it should never have been created.
I am requesting the following actions immediately:
- Closure of the unauthorized Xfinity Mobile account
- Removal of all associated charges
- Immediate recall of the account from collections
- Written confirmation that this matter has been resolved
- Assurance that no negative information will be reported to my credit
If this matter is not resolved promptly, I am prepared to escalate through the Federal Communications Commission and the Consumer Financial Protection Bureau.
I expect a written response within 7 business days. [Edited: "Personal Information"]
XfinitySeth
Official Employee
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948 Messages
3 hours ago
Hello there user_kzo5ig 👋 I appreciate you reaching out to us with your concern as we definitely want to help you sort this out! While we would always love to have you join the Xfinity Mobile family, the circumstances in which your account was started is certainly not how we want that to go. I know how it feels to be charged for something I didn't authorize, so rest assured we'll do everything we can to make this right!
In order for us to research this further, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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