Visitor
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1 Message
Unauthorized Charges
On 8/24/2025 I switched my service to Xfinity Mobile from another carrier. Since then I have had nothing but problems.
Since 8/24/2025 I have paid Xfinity Mobile almost $2,000!
1. There is a line on my account that should not be there. I'm paying monthly for services I am not getting.
2. On 9/16/2025 Xfinity Mobile took $663.31 from my bank account without my permission. Today is 10/28/2025 and the money has not been returned and there is no explanation as to why the money was taken from my account.
3. Today, 10/28/2025, another $649.91 was taken from my bank account without my permission or knowledge.
Every time I call the customer service line I get a different story. No one can seem to explain why they keep taking my money.
When I go to an Xfinity store to get answers I am always told they are working on it, they have to contact their manager, district manager, etc.
I go to the Xfinity store where I switched my service weekly. They know my vehicle. But still no answers, and no money returned. I can't even take my phones to another carrier because Xfinity will not unlock them.
$2,000 in two month is outrageous!
I need answers and my money back.
XfinityRay
Official Employee
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3.5K Messages
24 days ago
Hi there, @user_845liy. I am sorry to hear that there is trouble with your billing and understand that is a lot of money. We want concerns to be resolved the 1st time you reach out. We are glad to further help and get this turned around.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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