Visitor
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1 Message
Unauthorized charges
I have contacted Xfinity mobile and Xfinity several times about unauthorized charges that came off my account yesterday. I have yet to have anybody to find the charges that Xfinity use my card to make. I am very nervous as I think it may be something internal with Xfinity. I Have never dealt with my bank card ever being compromise and I am very nervous. I am even more Perplexed that Xfinity, can’t see that they are taking money out of my account and it is Definitely the company drawing money out of my account.
XfinityEricB
Official Employee
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2.6K Messages
1 day ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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