Unauthorized Charges

For two years I was being charged for a phone line that was not active and was told I was not getting charged for it. Come to find out after talking to someone again today they verified that I was being charged . They then tried to resolve the issue by making a phone call and it went from refunding me for 4 months only to not refunding me at all. This is poor customer service. It’s stealing and the charges were not authorized by me. It’s pretty clear that I am not the only person this has happened to! I WANT MY MONEY BACK!!

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XfinityThomasA

Official Employee

•

1.7K Messages

4 months ago

We'd appricate the opportunity to help, user_rsz4fs. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_rsz4fs

Unauthorized Charges

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