1 Message
Unauthorized Charges
For two years I was being charged for a phone line that was not active and was told I was not getting charged for it. Come to find out after talking to someone again today they verified that I was being charged . They then tried to resolve the issue by making a phone call and it went from refunding me for 4 months only to not refunding me at all. This is poor customer service. It’s stealing and the charges were not authorized by me. It’s pretty clear that I am not the only person this has happened to! I WANT MY MONEY BACK!!
XfinityThomasA
Official Employee
•
1.6K Messages
3 months ago
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