Visitor
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1 Message
Unauthorized charges for a mobile service which I never signed up for
I never signed up for any mobile service, however after noticing dubious charges on my credit card, I reached out to Xfinity/Comcast support. After multiple follow ups to provide me a contract for a mobile service (that I did not sign up for), Xfinity support team apologized for the inconvenience, and they promised to escalate this issue and get back to me in next 5-7 business days (which never happened), meanwhile xfinity support team removed the auto-payment. After unauthorized withdrawal from my credit card for a dubious mobile service (on an old address), I received a collection letter for account number: [Edited: "Personal Information"] (which never showed up in my profile) that I owe xfinity, as auto-payment was removed by xfinity when I requested a mobile service cancellation if it ever existed. This has impacted my credit report, leading to a considerable financial loss.
Xfnity's actions are highly irresponsible, and I demand an immediate redressal.
XfinityEricB
Official Employee
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3.5K Messages
1 year ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_bbyi9n
Visitor
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1 Message
11 months ago
I’m having the same issue. The plan that’s showing on my account (that I never signed up for) is showing a phone with a number I don’t even have
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