Unacceptable Policy No Free Mobile Line

Like many others here, I recently upgraded my Xfinity service with the understanding that I would qualify for the free mobile line promotion. I already have Xfinity Mobile and wanted to use the free line for my business. Instead, I was told that because I already have mobile service, I don’t qualify for the free line, and I wouldn’t receive any credits toward my existing line either.

I’ve searched through my account and contacted support multiple times trying to access this “free line,” but I keep getting different answers and no real resolution. It honestly feels like I’m just getting the runaround.

On top of that, a new fiber company has started running lines in my subdivision, so now I’m seriously considering whether it’s worth staying with Xfinity if this can’t be clarified or honored properly.

Has anyone else dealt with this or gotten a clear answer?