Visitor
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1 Message
Unable to verify your identity
Hello,
I am trying to claim my mobile line as part of my package. But when I continue, it asks for my date of birth and SSN. When I enter them correctly, it says “unable to verify your identity.” On another try, it complained tokenisation error while entering payment.
I need immediate help as I cannot get my mobile line for weeks.
Kind regards,
XfinityThomasB
Official Employee
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2.4K Messages
13 hours ago
user_jpdh4v Welcome to the Xfinity Forum, and thank you for posting your question here. Are you a new Xfinity Mobile customer or is this an upgrade on an existing device or addition of new line? We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy
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