Unable to purchase a new NOW pass after old one expired as I am unable to connect to the network.

My laptop whose NOW wifi pass expired will not allow me to connect to the network and since I can't connect to the network then I can't buy the pass. My phone does not have that problem and goes directly to the NOW purchase page. The proposed and numerously tried and failed solution to forget the network and reset the network have failed. I have gone through numerous attempts without success to get assistance from Xfinity tech support but won't say much negatively on that aspect since they may have a different opinion. Suffice it to say that assistance for NOW is sparse at best and nonexistence at worse.

Has anyone else had a similar problem with being unable to connect to xfinity NOW wifi with the message "can't connect to the network" and resolved the issue.