Unable to purchase a new NOW pass after old one expired as I am unable to connect to the network.

That didn't work. This sojourn of nonsupport is quite frustrating. Spent time with chat and then the so called dedicated team told me to go to an Xfinity store which couldn't solve the problem but tried to sell me an Xfinity package. The Xfinity store told me to go back to the dedicated team.

Since I worked in tech for 20 years, I have a PDF file of the problem which apparently can't be sent to anybody since Xfinity doesn't appear that being unable to connect a laptop to its network a big deal. 

The Xfinity personnel on an individual level are good to excellent but the Xfinity process to solve perhaps an esoteric technical problem would be grade of ZERO on a scale of 0 to 10.

Instead of giving me the response of going to a resource whose failure resulted in this post being made in the first place then give me a response which escalates the problem to a higher level.

@user_ebev31 I know the frustration and this experience is not ideal. I have a link with some details about our prepaid account here with the direct link for chat support https://www.xfinity.com/support/articles/now-wifi-pass.

When you reached the prepaid chat support today. Were you able to get to a live rep and request a call back?

Were you able to refill your repaid account atleast?

Clearly I went through wifi pass support before. I wasn't too thrilled with being given incorrect advice of going to an Xfinity store for help. The Xfinity store merely told me to contact wifi pass support.

As a side note the addresses given for Xfinity stores was in one case for a totally wrong address and the second store had a minor address error. So the addresses of Xfinity store on the website aren't totally accurate.

I was able to buy the pass on the phone and the hope is that at some point the laptop will get me to the wifi pass page.

I suspect the problem is that the authentication protocol to the network sees an expired pass refusing connection to the network. Since one can't connect to the network then one can't buy the pass.

I don't know the methodology of wifi pass network authentication processes and trying to get an answer has been a hopeless endeavor.

Also the Xfinity store I went to suggested that I got to a different Xfinity store as they could access the account to which this store could not which contradicts the wifi pass claim that all stores are the same.

@user_ebev31
Can you please direct message me your first and last name along with your full service address so that I can assist you further.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

On a side note, on a 1 to 10 grading scale, all of the people that I dealt with would either get a grade of 9 or 10. Given what the resources the individual person had then in some cases they went above and beyond so kudos for that.

The Xfinity process in its entirety on a grading scale of 1 to 10 gets a grade of 1 or 2. To be fair, if you have a fairly simple problem then it works well enough. If you have an esoteric problem then that is another matter all together.

It would be nice if one was able to send over a word doc or PDF with details of the problem but that capability doesn't exist. Some problems take time to resolve and engaging in long winded chats doesn't resolve the problem.