Contributor

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24 Messages

Friday, July 17th, 2026 1:28 AM

Unable to manage account, store won't help, and agents can't access my account

Since adding Xfinity mobile I haven't been able to manage my account online or on the app.  I've been to the store, and they won't help.  I call agents, and they can't even pull up and verify my account.  No matter what I do I always get the same error message that my account contacts need to be verified.  I don't received the security codes on my phone or email.  The agents can't any even pull up my account.  I paid almost $1500 to pay off my att phones to switch and this is what I get?

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Contributor

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24 Messages

9 hours ago

I'd also like to mention that I've been to the store five times and I've been calling for 3 weeks over this and spoke to about 30 agents. I get on the chat every night. I've done everything I spent $1,500 paying off my old AT&t phones to switch to this garbage and I can't even manage my account

Contributor

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24 Messages

9 hours ago

I just logged in as a different user on the account who is a manager and all of her account Management things work

Contributor

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24 Messages

8 hours ago

This never happened before until I added mobile.  I'm ready to bring the phones back

Contributor

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24 Messages

7 hours ago

Well I just spoke to another agent who couldn't fix it.  And told me to talk to customer assurance which I have several times already.  Could someone please contact me about this?

Contributor

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24 Messages

6 hours ago

This what happens when I click manage account

Contributor

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24 Messages

5 hours ago

I'm on the phone again right now.  She can't fix it.  I'm still in my window to return evey one of these phones if this doesn't get fixed

Contributor

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24 Messages

5 hours ago

This is most garbage service I've ever had.  Biggest mistake I ever made 

Contributor

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24 Messages

3 hours ago

Just spoke with another agent.  He said he was going to give me a 50 dollar credit, but actually he removed the credit and hung up on me.

Contributor

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24 Messages

3 hours ago

3 weeks now I've been calling, and chatting, and going to the store and no one can fix my issue.  I'm going to blow this thread up just like I do the phone number until  this gets fixed 

(edited)

Contributor

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24 Messages

2 hours ago

After speaking with Nathan, the supervisor who couldn't even access my mobile account, I was told to call back in the morning when billing is open.  This is an entire month I've been dealing with this so I expect an entire months service.  I'm calling back again, despite knowing that they they can't fix it.  I will blow everyone up.  The agent told me I have to talk to loyalty to start a brand new account.  Guess what.  THEY ARENT OPEN!!!!   IVE BEEN ON THE PHONE WILL YALL FOR 12 HOURS NOW!!!  I DO THIS EVERYDAY!!!!

(edited)

Contributor

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24 Messages

2 hours ago

This is the most garbage I have ever dealt with ever.  And I was offered $20.  Seriously?!

Contributor

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24 Messages

21 minutes ago

I'm on the phone with retention now.

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