Contributor
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24 Messages
Unable to manage account, store won't help, and agents can't access my account
Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verified. I don't received the security codes on my phone or email. The agents can't any even pull up my account. I paid almost $1500 to pay off my att phones to switch and this is what I get?
AtoZ0to9
Contributor
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24 Messages
9 hours ago
I'd also like to mention that I've been to the store five times and I've been calling for 3 weeks over this and spoke to about 30 agents. I get on the chat every night. I've done everything I spent $1,500 paying off my old AT&t phones to switch to this garbage and I can't even manage my account
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AtoZ0to9
Contributor
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24 Messages
9 hours ago
I just logged in as a different user on the account who is a manager and all of her account Management things work
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AtoZ0to9
Contributor
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24 Messages
8 hours ago
This never happened before until I added mobile. I'm ready to bring the phones back
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AtoZ0to9
Contributor
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24 Messages
7 hours ago
Well I just spoke to another agent who couldn't fix it. And told me to talk to customer assurance which I have several times already. Could someone please contact me about this?
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AtoZ0to9
Contributor
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24 Messages
6 hours ago
This what happens when I click manage account
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AtoZ0to9
Contributor
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24 Messages
5 hours ago
I'm on the phone again right now. She can't fix it. I'm still in my window to return evey one of these phones if this doesn't get fixed
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AtoZ0to9
Contributor
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24 Messages
5 hours ago
This is most garbage service I've ever had. Biggest mistake I ever made
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AtoZ0to9
Contributor
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24 Messages
3 hours ago
Just spoke with another agent. He said he was going to give me a 50 dollar credit, but actually he removed the credit and hung up on me.
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AtoZ0to9
Contributor
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24 Messages
3 hours ago
3 weeks now I've been calling, and chatting, and going to the store and no one can fix my issue. I'm going to blow this thread up just like I do the phone number until this gets fixed
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AtoZ0to9
Contributor
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24 Messages
2 hours ago
After speaking with Nathan, the supervisor who couldn't even access my mobile account, I was told to call back in the morning when billing is open. This is an entire month I've been dealing with this so I expect an entire months service. I'm calling back again, despite knowing that they they can't fix it. I will blow everyone up. The agent told me I have to talk to loyalty to start a brand new account. Guess what. THEY ARENT OPEN!!!! IVE BEEN ON THE PHONE WILL YALL FOR 12 HOURS NOW!!! I DO THIS EVERYDAY!!!!
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AtoZ0to9
Contributor
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24 Messages
2 hours ago
This is the most garbage I have ever dealt with ever. And I was offered $20. Seriously?!
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AtoZ0to9
Contributor
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24 Messages
22 minutes ago
I'm on the phone with retention now.
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