Visitor
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7 Messages
Unable to manage account, store won't help, and agents can't access my account
Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verified. I don't received the security codes on my phone or email. The agents can't any even pull up my account. I paid almost $1500 to pay off my att phones to switch and this is what I get?
AtoZ0to9
Visitor
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7 Messages
3 hours ago
I'd also like to mention that I've been to the store five times and I've been calling for 3 weeks over this and spoke to about 30 agents. I get on the chat every night. I've done everything I spent $1,500 paying off my old AT&t phones to switch to this garbage and I can't even manage my account
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AtoZ0to9
Visitor
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7 Messages
3 hours ago
I just logged in as a different user on the account who is a manager and all of her account Management things work
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AtoZ0to9
Visitor
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7 Messages
2 hours ago
This never happened before until I added mobile. I'm ready to bring the phones back
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Visitor
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7 Messages
50 minutes ago
Well I just spoke to another agent who couldn't fix it. And told me to talk to customer assurance which I have several times already. Could someone please contact me about this?
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