Regular Visitor
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3 Messages
Unable to Configure Cellular - Apple Watch
I just upgraded to the iPhone 15 pro max and purchased it through Xfinity mobile. Upon transferring my cellular service from my Apple Watch Ultra to my new device, the cellular plan was completely removed and now displays a message that states “Unable to Configure Cellular Plan”. I am paying $10 a month to have this service on my watch so I really want it to work. I attached an image to better portray my current issue.
XfinityBillie
Official Employee
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2.6K Messages
11 months ago
@ddiscuillo We appreciate you taking the time to reach out to us here on our Xfinity Forums. Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.
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