Regular Visitor
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8 Messages
Unable to add phone lines?!
I have been on the phone for over an hour and am being told that I cannot add any lines to my account. Every representative tells me they don’t understand why because I’ve been a mobile customer for over 2 years and have never missed a payment, and have an excellent credit score. I am being told that they cannot override the system, and that there is no way to escalate the issue! Can someone please explain why I’m unable to add a line?! The website clearly states Xfinity customers are eligible for up to 10 lines pending a credit check. So if I have great credit, then it must be a system error. How do I get this resolved?!
XfinityAmandaB
Official Employee
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1.4K Messages
3 years ago
Hello there @jandern3, is not the experience we want any customers to have when adding lines to their account. Thank you so much for your post for help!
If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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davidgs4
Visitor
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2 Messages
2 years ago
I have an 860 credit score and I am unable to add a 6th line. I dont understand why been with xfinity mobile 3 years plus I am employee spoke with tier 2 and they gave me the number to equifax ? can anyone help me
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