Unable To Access Account

‎I bought the NOW wifi pass a few days ago, have been using it on my phone but now I’m trying to use it on my laptop but when it takes me to login to my account it doesn’t let me as I never created an account prior to purchasing it. 

I type in the email I used when I purchased the wifi and it says that the data is incorrect. I tried creating an account, but it’s giving me issues with that as well.

Chatted with a virtual assistant for about 45 minutes and told me to call their number.

Called their number and got directed to another department, which wasn’t a transfer, the phone call basically reset itself and I had to go through their menu again to get a hold of another representative.

That representative had broken English and had a hard time understanding me, after I told her that I bought the hotspot service she asked “hotspot is wifi right?”. 
I thought she understood me until she made an account for me and asked me to provide my card info so that a modem can be sent to me… I repeated to her that I already had the service and that I do not need a modem, Im having trouble giving my laptop access to the hotspot. She proceeded to ask where the nearest Xfinity store was which is an hour away, and told me to go there to get my account information.

Needless to say, the lack of knowledge for their own team costed me 2 hours. 

Still only have access to the hotspot on my phone but not my laptop, it said on the plan that I was allowed 2 devices. 

First and last time using this service. Very disappointed with the company.