Uknown number added and my second line is not in network

Dear Executive Customer Relations Team,

I am writing to formally escalate a serious issue regarding my Xfinity Mobile account and a number porting error that remains unresolved despite multiple attempts to fix it through customer support.

A few weeks ago, I initiated a transfer of my phone numbers from T-Mobile to Xfinity Mobile. During this process, I transferred the following numbers:

At the same time, I also purchased a new iPhone as part of the transfer.

Shortly after completing the transfer through the mobile app, I suddenly lost access to my number. I visited an Xfinity store, and the staff were able to restore my access. However, a more serious issue appeared afterward.

When reviewing my account, I discovered that an unknown number has been assigned to my second line instead of my wife’s number. I do not recognize this number and have no idea how it became associated with my account.

I have contacted customer support several times and spent approximatel hours trying to resolve this issue, but the problem still remains unresolved. When checking the port status:

• Xfinity shows that my wife’s number is not with Xfinity.
• T-Mobile states that the number is not with them either.
• However, my wife’s phone still shows Xfinity service and she can currently use the number.

This situation indicates that the number is in an unclear or incorrect technical status, and it is very concerning that the technical team has not been able to properly locate or correct it.

Requested Resolution:

1. Immediately remove the unknown number  from my account.

2. Correctly associate my wife’s number with the second line on my account.

3. Confirm the proper completion of the number port and account configuration.

This issue has caused significant inconvenience and concern, and I would appreciate urgent assistance in resolving it. Please let me know if any additional information is required from my side.