Ugly customer service

user_xjvi6f Thank you for taking time out of your day to bring this concern to our attention. We expect every interaction to be transparent and straightforward, and I'm sorry to hear about your lost connection while switching to Xfinity. I'd like the opportunity to investigate further and turn this into a positive experience.

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.