Trying to upgrade to iphone 14 pro max with monthly payments

ok I think I can tell you what's going on. First when you get approved to do mobile with xfinity they approve you for three lines. But this is for the three lines not for purchases or financing anything. In order to purchase any phone on promo or payments you have to give your consent to a soft credit check, and the results of that check will tell you if you qualify to finance (which is make payments) any phone. Best way to do this is go to your local store, tell them your interested in upgrade promo. They will do a soft credit check and if you qualify it will allow you to do what you mention. Sometimes the results may say you can finance and make payments but you must put a certain down payment, depending on results of credit check. Every mobile carrier does this check.

Hello @user_c6d38e, I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3ULcsUS where an Xfinity Mobile expert is available 24/7?