New Poster
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2 Messages
Trying to upgrade device online: "Something went wrong.Trying this page again may help fix the problem."
Each time I make my selection for a phone and try to continue to the next step (I'm assuming where the credit check part would be?), I get the error....
Something went wrong.
Trying this page again may help fix the problem.
Refreshing the page does nothing, tried many times. I've cleared cache/cookies/settings on my browse, both on my phone and on the laptop I attempted to order from.
My current device is fully paid for, it was a BYOD when I signed up for mobile service a couple of years ago.
I don't want to go to a store or have to call in; if the option to upgrade a device is offered by Xfinity, I'd like to use that option. Any idea what the problem is?
XfinityChelseaB
Official Employee
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1.7K Messages
2 years ago
Hello @myndsplyntur! Thanks so much for taking a moment out of your day to leave a post on our community forum. Are you still having this concern? If so our amazing Xfinity Mobile Team are experts at what they do, and I know they can get this resolved for you! Have you already reached out to them? You can reach our Xfinity Mobile Support Center with a call, text message, or via chat:
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
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