Visitor

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1 Message

Friday, July 18th, 2025

Trying to buy phone and get xfinity mobile

Won’t let me do anything after I put it in the cart will not let me see my cart to buy the phone or service 

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Official Employee

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428 Messages

1 month ago

Hey there user_joengp. If you still need assistance with this I would be happy to help you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

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