truth is not in this place

I called last night and spoke with a guy about my mobile bill, ,my service was discoonnected. He told me not to worry I could pay on March 13 and service would be restored. I wake up this morning for work and no phone. Have been on phone since 739 this moring and spole tp nobody buy people with attutudes and still no service. Xfinity should abide by what they say. This was a FLAT OUT LIE. BUT WHAT DO YOU EXPECT FROM THIS PLACE ?

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XfinityEricB

Official Employee

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3.1K Messages

6 hours ago

user_d7cc86 Thank you so much for reaching out to us here on the Forums team about your service interruption concern. This certainly isn't the experience we want for customers when trying to get assistance with billing, and we are more than happy to provide you with assistance in any way we can. I know it can be upsetting when you are told you will be fine, and something still goes wrong. You have come to the right place to get the assistance you need.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_d7cc86

truth is not in this place

XfinityEricB

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