Visitor
•
1 Message
Trouble getting $300 bonus, when transferring from t-mobile to Xfinity
I was promised that I will get $300 when I switch from t mobile to xfinity. Now after a month, when I reached out for promotion xfinity is telling me I will get only $100 for bringing my own device. They are telling that no such promotion was available. Before switching, I contacted to customer agent and also contacted to xfinity store. They assured me about the promotion. What should I do regarding this?
XfinityRoberto
Official Employee
•
1.8K Messages
2 years ago
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
0
0