Visitor
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18 Messages
trouble activating new lines.
I had so much trouble activating new lines I ported to xfinity. I have contact xfinity multiple times, the agent always say he helped solved the issue but nothing helped. I ported two lines to xfinity on 6/8 and 6/12 eral days ago, they are still inactive after I contact customer service multiple times! Each time the agent said he submitted and the port will be done within 24 hours, but still inactive as of now. The port out process has been completed and the numbers are gone from my previous carrier already. I really need them to be activate at xfinity asap. For the third line ported, I have received the sim card a few days ago but there is no place to activate on the website, not sure what wrong! So frustrated and wasted hours of my time. Does anyone else have similar issue? I also sent DM to support in this forum hope someone can solve these issues.
CCElizabeth
Problem Solver
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908 Messages
1 year ago
Hello and thank you for reaching out to us. Please be reminded that sending unsolicited DMs to official employees is a violation of our Forums Guidelines https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c and our Acceptable Use Policy https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236 . Although we never want it to come to this, violations of these guidelines and policy may result in revocation of your Xfinity Community Forums posting privileges. We ask that you please create a post in the Forum and if needed, an official employee with invite you to DM.
For security reasons, we are very limited with the support we can provide our Xfinity Mobile customers via this platform. For help with your Xfinity Mobile account, please call our Xfinity Mobile experts at (888) 936-4968, or chat with them 24/7 at https://www.xfinity.com/xfinityassistant/?channel=xMobile&linkId=181546677.
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