U

Friday, December 22nd, 2023 3:00 PM

Closed

Transparency

Please tell me why an existing customer can't get the same phone upgrades as a new customer.

Official Employee

 • 

1.5K Messages

11 months ago

Hello @user_2pto82, thank you for taking the time to reach out on social media. 

We have a specialized team of experts that are able to assist our Xfinity Mobile customers. That team can be reached at 1 (888) 936-4968 via text message and over the phone. If you'd rather chat with a Mobile expert online, that can be done through this link comca.st/3G78PAk. We know our customers are the best part of Xfinity and appreciate you taking the time to give us the opportunity to help.

 

forum icon

New to the Community?

Start Here