Visitor
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9 Messages
transferring mobile service
I recently transferred xfinity mobile to a different carrier. After the transfer the startup screen still displays xfinity mobile but the lock screen shows my new carrier. Also, the xfinity mobile voicemail app is still on my phone and there is no way to delete it. I don't under stand. I have transferred my service before and never had this issue. There should be nothing on my phone related to xfinity mobile. Any help would be appreciated.
CCCrystal1
Problem Solver
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528 Messages
2 years ago
Hi there, I hope you are doing well today! Xfinity Mobile support on social media is currently limited. Please contact our Xfinity Mobile support center through any of the following methods for account specific issues:
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
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user_a54e04
Visitor
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9 Messages
2 years ago
Be sure to remove the physical Xfinity sim card. I'm assuming that your new service is using an e-Sim. After removal, do a hard reboot of your phone and all traces of Xfinity Mobile should disappear.
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